Shipping policy
Shipping Policy
Processing Time
All orders are processed within approximately 1–3 business days (Monday–Friday).
Orders are not processed or shipped on weekends or national holidays in Spain.
During periods of high order volume, processing times may be longer than usual. If there is a significant delay with your order, we will notify you by email.
Shipping Rates and Delivery Times
Shipping costs are calculated automatically and displayed during checkout before you complete your purchase.
Standard / Express Shipping
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Estimated delivery time: 10–21 business days, depending on the destination.
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Shipping cost: Free
Delivery times are estimates and may vary due to circumstances beyond TreasureTide's control, including logistics delays, customs processing, or transportation issues.
International Shipping
We ship to most countries worldwide.
Depending on your location, TreasureTide will arrange for your order to be delivered directly to the shipping address provided at checkout.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 48 hours after shipment to become active.
Customs, Duties, and Taxes
TreasureTide is not responsible for any customs duties, import taxes, customs fees, or other charges imposed by the destination country's authorities.
Any such costs, if applicable, are the sole responsibility of the customer.
Damaged or Lost Orders
If your order arrives damaged or encounters an issue during transit, please contact us as soon as possible so that we can review the issue and, when applicable, work with the relevant shipping carrier to resolve it.
Please include your order number and clear photographs of the package and/or damaged product when contacting us.
Returns and Refunds
For detailed information about returns, exchanges, and refunds, please review our Refund & Return Policy.
Refunds will not be issued for orders that are returned to the carrier or left unclaimed by the customer.
If you would still like to receive the product, we may be able to arrange a new shipment. In such cases, please contact us at:
Additional shipping costs may apply to a replacement shipment.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
TreasureTide