Refund policy
Refund & Return Policy
At TreasureTide, we want you to be happy with your purchase. If you need to return an item, please review the policy below.
Returns
You may request a return within 14 calendar days of receiving your order.
Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
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The product must be in its original packaging.
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The product must be unused and undamaged.
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The product must be in its original condition.
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The item must not be personalized or made to order.
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
Before sending any item back, please contact our customer support team:
Please include the following information in your email:
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Order number
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Reason for the return
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Photos of the product, if applicable
Please do not send your return before receiving instructions from our customer support team.
Most returns are processed within 5 business days after the returned package has been received and inspected.
Refunds
Once your return has been received and inspected:
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We will send you an email confirming that we received your returned item.
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We will notify you whether your refund has been approved or denied.
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If approved, your refund will be issued to your original payment method.
Please allow approximately 7–15 business days for the refund to appear in your account, depending on your bank or payment provider.
You will receive an email confirmation once your refund has been issued.
If You Haven't Received Your Refund
If you have not received your refund yet, we recommend:
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Checking your bank account again.
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Contacting your credit card company or payment provider.
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Contacting your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us as soon as possible at:
Please include clear photographs showing the damage or defect so that we can review the issue and help you with the next steps.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
Cancellation After Shipment
Orders that have already been shipped cannot be canceled.
If your order has already been shipped, you may request a return in accordance with the return policy above.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us at:
TreasureTide